At Boothcrafts – Photobooths, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

Conditions for Returning a Product

  • The product must be unused, in the same condition that you received it, and in its original packaging.
  • Returns must be requested within 10 days from the date of receipt.
  • Custom-made or personalized products cannot be returned unless they are defective or damaged.

Return Procedure

  1. Contact Us – Please email us at [email protected] to initiate the return process. Include your order number, a description of the issue, and any relevant photos if applicable.
  2. Return Authorization – Once your return is approved, we will provide you with the necessary instructions, including the return address.
  3. Shipping the Product – You are responsible for the cost of return shipping unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure the product reaches us safely.

Refund Timeline

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 14 business days.
  • The refund will be credited back to your original payment method.

Please note that any shipping costs are non-refundable, and only the cost of the product will be refunded unless the return is due to our error.

If you have any questions, feel free to contact our support team at [email protected].